Privacy Policy

Last Updated September 2021

Pluto Brand, Inc. Privacy Policy

At Pluto, we believe privacy is a human right. We understand that sharing your personal information requires immense trust and we take our responsibility to protect your data very seriously.

What data do we collect?

📝 We collect details on who you are (such as your body stats and sleep positions) in order to craft the right pillow for you.

💡 We collect information on how you browse our site, where you were referred from, and basic information such as IP address and your internet service provider.

🛒 When you place an order, we collect details such as your name, payment info, and shipping address. We never store card information after processing the payment.

How does Pluto use your data?

👤 We use your data to provide you with the best experience possible. Pluto never sells your personal information to anyone. Period.

🔒 We may share certain details with other partners (such as our website platform Shopify) in order to correctly process orders.

💯 If you give us your permission, we may send you information or advertisements about our products. You can change this permission at any time.

We don't think an out-of-this-world pillow experience has to come at the expense of privacy. We encourage you to check out the following resources to learn about how to protect your personal information online:

You can also manage how you see your ads:

As a treat for making it this far, feel free to click this link to apply 5% off of your order 🙂

Keep reading below for our full, legal Privacy Policy. Do you have questions, or feel like we are not living up to our privacy commitment? Please get in touch with us at privacy@plutopillow.com and we'll be happy help.

Pluto Brand, Inc. Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from plutopillow.com (the “Site”).

Pluto Brand, Inc. will not sell your information.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
Provide custom pillow building and related services
Provide, operate, analyze usage of and improve the Services.
Verify your identity as the holder of an Account.
Administer your Account or process payments and provide you with related customer service.
Communicate with you about the Services, and to deliver any administrative notices or alerts and communications relevant to your use of the Services.
Tailor the features, performance and support of the Services to you and your preferences.
Troubleshoot problems with the Website and provide you with customer support.
Allow you to participate in sweepstakes, contests, or other promotions. Some of these promotions may have additional rules explaining how we will use and disclose your Personal information.

In certain cases, you may be directed to a third-party site to provide information to complete a transaction in connection with the Website. In such cases, any information you provide to such third-party sites directly to such third party will be subject to the applicable third party’s privacy policy and terms of service. For example, Shopify, Inc. (“Shopify”), Apple Pay, Google Pay, Amazon Pay, and Affirm provides third-party payment processing services for Pluto Brand, Inc.. The privacy policies of these payment providers may differ from those of Pluto and will be governed by these privacy statements.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version. We use this information to ensure that the Website functions properly.

IP Address: Your IP Address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the pages visited. We use IP Addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP Address.

Web Beacons: A “web beacon” is a piece of code that enables us to monitor user activity and website traffic and, consistent with common industry practice, we may use web beacons in commercial emails we send to help us understand if emails are opened.

Cookies: A “cookie” is a randomly-generated unique numeric code stored in the user’s web browser settings or computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, when it expires, as well as a randomly generated unique numeric code.

Anonymized or Aggregated Information: Pluto Brand, Inc. may aggregate information or create anonymized information from your Personal Information, which does not identify you (for purposes of this privacy policy, we refer to this aggregated or anonymized data as (“Anonymous Information”). Pluto Brand, Inc. reserves the right to use or disclose Anonymous Information without restriction, subject to applicable law.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Our Advertising: We use third-party advertising companies to serve advertising that may be of interest to you when you access and use the Services and other online services, based on information relating to your access to and use of the Services and other online services, on any of your devices, as well as information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

You can opt out of targeted advertising by:

[[

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@plutopillow.com or by mail using the details provided below:

Pluto Brand, Inc.

2815 Pellissier Pl, Industry, CA, 90601, United States

California Consumer Privacy Act Addendum

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), Pluto Brand, Inc. (“Pluto,” “we” or “our”) is providing the following details regarding the categories of Personal Information that we collect, use, and disclose about California residents. This CCPA Addendum does not apply to our job applicants, employees, contractors, owners, medical staff members, directors, or officers where the Personal Information we collect about those individuals relates to their current, former, or potential role at Pluto.

Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. The CCPA, however, does not apply to certain information, such as information subject to certain other privacy laws, such as the California Confidentiality of Medical Information Act ( “CMIA”). As a result, this Addendum does not apply with respect to medical information that we collect about California residents that is subject to CMIA, which may include information provided when they request or obtain medical products or services via Pluto.

Sources of Personal Information

We collect Personal Information from:

Our interactions with you, such as through our websites, surveys, emails, social media, sweepstakes or other promotions, and any other online or offline interactions; and
Our affiliates, publicly available online sources, joint marketing partners, and business partners.

Categories of Personal Information Collected

We collect, and have collected within the preceding 12 months, the following categories of Personal Information as listed in the CCPA:

Identifiers, such as name, contact information, IP address and other online identifiers;
Certain personal information, as defined in the California customer records law, such as name and contact information;
Certain characteristics of protected classifications under California or federal law, such as gender;
Commercial information, such as transaction information and purchase history;
We do not collect biometric information, such as fingerprints and voiceprints;
Internet or network activity information, such as browsing history and interactions with our website;
Certain audio, electronic, visual and similar information, such as photographs;
Body stats, sleep positions, sleep preferences
We do not collect education information subject to the federal Family Educational Rights and Privacy Act, such as student records; and
Inferences drawn from any of the Personal Information listed above to create a summary about, for example, an individual’s preferences and characteristics.

Use of Personal Information

We use these categories of Personal Information for the purposes of operating, managing, and maintaining our business, providing our products and services, including the services we deliver to the medical practices and other healthcare entities who provide you with medical care, and accomplishing our business purposes and objectives, including using Personal Information to:

Develop, operate, and improve our products and services;
Fulfill your requests, process your transactions, communicate with you, administer your account and provide related customer service;
Personalize, advertise, and market our products and services;
Allow you to participate in sweepstakes, contests, or other promotions;
Conduct research, analytics, and data analysis;
Maintain our property and our records, and undertake quality and safety assurance measures;
Conduct risk and security control and monitoring, and detect and prevent fraud;
Perform identity verification, accounting, audit, and other internal functions, such as internal investigations and record-keeping;
Carry out corporate transactions, such as mergers, joint ventures or acquisitions; and
Comply with law, legal process, and internal policies, and exercise and defend legal claims.

Disclosure of Personal Information

We have disclosed the following categories of Personal Information as listed in the CCPA to third parties for our operational business purposes within the preceding 12 months:

Identifiers, such as name, contact information, IP address and other online identifiers;
Certain personal information, as defined in the California customer records law, such as name and contact information;
Certain characteristics of protected classifications under California or federal law, such as gender;
Commercial information, such as transaction information and purchase history;
We do not collect biometric information, such as fingerprints and voiceprints;
Internet or network activity information, such as browsing history and interactions with our website;
Certain audio, electronic, visual and similar information, such as photographs;
Body stats, sleep positions, sleep preferences
We do not collect education information subject to the federal Family Educational Rights and Privacy Act, such as student records; and
Inferences drawn from any of the Personal Information listed above to create a summary about, for example, an individual’s preferences and characteristics.

We have disclosed these categories of Personal Information to: our affiliated entities; trusted third-party service providers; our internal pillow builders.

We have not sold Personal Information, as “sale” is defined in the CCPA.

Individual Rights and Requests

If you are a California resident, you may request that we:

Disclose to you the following information covering the 12 months preceding your request:
- The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
- The specific pieces of Personal Information we collected about you;
- The business or commercial purpose for collecting (if applicable) Personal Information about you; and
- The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
Delete Personal Information we collected from you.

To make a request for the disclosures or deletion described above, please contact us privacy@plutopillow.com. We will respond to your request consistent with applicable law.

You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

Changes to this CCPA Addendum

We may change or update this CCPA Addendum from time to time. When we do, we will post the revised CCPA Addendum on this page with a new “Last Updated” date.

Contact Us

If you have any questions regarding this CCPA Addendum, please contact us at privacy@plutopillow.com.

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