First, I must comment on the incredible level of customer service provided by this company. I had an issue with the first pillow I purchased and Henry, their exemplary customer service agent, worked with me to identify what the issues were and was able to order another pillow expressly designed to meet my needs. His communication was immediate, gracious, and professional and the company is lucky to have someone like him. Next...the pillow. It is nothing short of perfect! I have several cervical spine issues and the second pillow was exactly what I needed to have a comfortable night of sleep with no pain or discomfort. I would never hesitate to order another pillow from them or to recommend them to others. Way to go, Pluto!