Hi Karen! Thank you so much for sharing your detailed feedback! We're thrilled to hear that our pillow has earned a spot in your top 2 and that it’s been a better option for support compared to most of your other pillows. We truly appreciate you taking the time to let us know what you love and what you’d like to see improved.
Regarding the materials, we understand that preferences for natural versus man-made materials can vary widely. While we don’t shy away from using man-made materials in our design – they allow us to achieve specific performance benefits like durability and consistent support – we’ve also heard from customers that some natural materials can trap heat as well, depending on their structure and how they’re used. That said, we want to assure you that we only use materials that meet the highest safety and quality standards, including OEKO-TEX Standard 100 and CertiPUR-US certifications. If you have any questions, please don’t hesitate to reach out to us! Above all, thank you again for sharing your experience and for your support of our brand, Karen. -Pluto Team